In-Home Personal Care Encounters

Why Wait for
Patient Activation?

Personal Care Encounters activate patients before gaps widen.

By engaging members in the home, we give providers early visibility and create connected, actionable insight across the care continuum.

Start the Conversation
Clinician holding a tablet with an open, welcoming gesture
Our Approach

The Prospective Difference

Harmony helps identify and engage patients earlier through a Personal Care Encounter built around trust, context, and clinical insight. By meeting patients where they are, we bring overlooked needs into view, support informed decision-making, and strengthen the connection between the member, the plan, and the care team.

Our Process

How It Works

We bring patients into clearer focus for providers through Personal Care Encounters that support connection, engagement, and continuity of care.

01Welcome
02Identify
03Educate
04Activate
05Navigate
06Optimize
Clinician and member reviewing a care document together at home
Member laughing with a visiting nurse at home
Member Experience

The Connected Member

We provide the power to take unknown members and make them known to the plan, make them known to their community, and make them known to their provider—all prospectively.

Scale & Reach

Our Network

Harmony maintains one of the largest networks of licensed clinicians, all carefully screened and trained to deliver high-quality Personal Care Encounters in the home. Our clinicians live and work in the communities they serve, bringing familiarity, trust, and cultural understanding that helps each patient feel seen, comfortable, and supported.

  • Nationwide network of licensed clinicians
  • Clinicians supported by centralized scheduling and care coordination
  • Screened, credentialed, and trained to deliver trusted in-home care
Nationwide Coverage
Outcomes

Value Based Care

Harmony’s Personal Care Encounter transforms an in-home visit into a connected clinical experience that benefits members, providers, and health plans alike. By combining advanced technology with compassionate clinicians, every encounter produces actionable insights that improve care, strengthen provider relationships, and support better health outcomes. Every encounter also enhances member satisfaction through personalized in-home care and delivers real-time population insights for health plan leadership.

Improve Member Health

Early identification of clinical, behavioral, medication, and social risks before they become costly events.

Strengthen Provider Relationships

Every encounter produces actionable clinical information delivered directly to the member’s primary care provider.

Improve Medicare Advantage Quality

Close HEDIS and Stars gaps while increasing preventive care and chronic disease management.

Reduce Total Cost of Care

Identify high-risk members sooner, improve care coordination, and prevent avoidable emergency visits and hospitalizations.

Create Audit-Ready Documentation

Capture clinically supported diagnoses with documentation designed to withstand RADV and CMS review.

See what a Personal Care Encounter can do for your members.

Let’s talk about bringing connected,
in-home care to your plan.

Let’s Talk
Caregiver holding hands with a member in a bright living room